Question 1

How does personalisation work?

Accepted Answer

Tell Paul what the piece is for and what you'd like it to say. He prepares a design around your wording, photo or idea and sends you a preview before anything is made.

Question 2

Can I send a photograph?

Accepted Answer

Yes. Photos of people, pets, houses and places all work well. Paul will let you know if a different photo would engrave better.

Question 3

Will I see the design before it is made?

Accepted Answer

Yes. You'll see a design preview so you can check names, dates and layout before production begins.

Question 4

What woods do you use?

Accepted Answer

Real hardwoods, chosen to suit each piece — recent work has used walnut, cherry and maple. The timber for your piece is confirmed with you before it's agreed.

Question 5

What sizes are available?

Accepted Answer

Size depends on the design and the timber. Paul will confirm the suitable options with you before the piece is agreed.

Question 6

Can you make something completely bespoke?

Accepted Answer

Very often, yes. If you have an idea that isn't shown on the site, send it on and Paul will tell you honestly whether it will work.

Question 7

Can I order for a retirement, wedding, pet or memorial?

Accepted Answer

Yes — these are some of the most common pieces Paul makes. Memorial wording is always handled carefully and agreed with you.

Question 8

Do you make business and hospitality plaques?

Accepted Answer

Yes — room plaques, named rooms, venue pieces, presentation plaques and branded commissions. See the For Business page.

Question 9

How long does an order take?

Accepted Answer

It depends on the piece and the time of year. Paul will give you a realistic timeframe when he confirms the design. If you have a date in mind, mention it in your enquiry.

Question 10

Do you deliver throughout Ireland?

Accepted Answer

Delivery options are confirmed with each order. Ask Paul about getting your piece to you.

Question 11

Can I collect locally?

Accepted Answer

Local collection in the Blackrock, Co. Louth area can be arranged with Paul.

Question 12

How do I pay?

Accepted Answer

Payment details are agreed with Paul once the design and price are confirmed. Nothing is charged before the details are agreed.

Question 13

Can I order more than one piece?

Accepted Answer

Yes — matching sets, family gifts and business orders can all be discussed.

Question 14

Do the plaques come boxed?

Accepted Answer

Many pieces are presented in Marlmount presentation packaging. Paul will confirm what's included for your chosen piece.

Questions people often ask.